Delivery Terms and Conditions

Our delivery policy is designed to ensure a smooth and transparent shopping experience. Please review the following terms and conditions related to our delivery process.

1. Delivery Areas

We provide delivery across all emirates in the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

2. Delivery Time

  • Within Dubai & Abu Dhabi: 1-2 business days.

  • Other Emirates: 2-4 business days.

  • Remote Areas: Delivery may take longer depending on the location.

  • Public Holidays & Special Events: Deliveries may experience slight delays.

3. Delivery Charges

  • Standard Delivery: AED X (charges vary by location).

  • Express Delivery: Available for an additional fee.

  • Cash on Delivery (COD): Additional charges may apply.

4. Delivery Methods

We use trusted courier partners to ensure timely and secure delivery. A tracking number will be provided once your order is dispatched.

5. Order Confirmation & Processing

  • Orders must be confirmed before processing.

  • Once an order is placed, it cannot be canceled or modified after 12 hours.

  • Orders placed after business hours will be processed on the next working day.

6. Cash on Delivery (COD)

COD is available in selected areas. Customers must pay the full amount upon delivery before receiving the package.

7. Receiving the Product

  • Customers must check the package before accepting it.

  • If you receive a damaged or incorrect item, please inform us immediately.

  • Once the product is accepted and used, return policies may not apply.

8. Return & Exchange Policy

  • Returns must be requested within 48 hours of delivery.

  • Products must be unused, in original packaging, and with all tags attached.

  • Items on sale or promotional offers may not be eligible for return.

9. Contact Information

For any inquiries or support, contact us:
📞 Hotline: +971XXXXXXXXX
📧 Email: support@yourwebsite.com