Last updated: 14 October 2026.

This privacy policy explains what personal data VapeZone.Shop (“VapeZone”, “we”) collects when you visit vapezone.shop, place an order or contact us, how we use it and the choices you have. VapeZone is a vape shop at Dragon Mart 1, Dubai, United Arab Emirates. Our products are for adults aged 18 and over only.

Who we are

VapeZone.Shop, Shop No AAH 06, AA Section, AA/BA/Main Entrance, Dragon Mart 1, Dubai, UAE. Email: info@vapezone.shop. Phone and WhatsApp: +971 52 881 2335.

What data we collect

  • Order details: your name, phone number, email address, delivery address and the products you order.
  • Account details: if you create an account, your login details and order history.
  • Messages: what you send us through WhatsApp, email, phone or our contact form.
  • Payment details: we record how you paid and whether payment was received. Card payments on delivery and pay by link are processed by the payment provider, and we do not store full card numbers on our website.
  • Website usage: pages visited, device and browser type, approximate location from your IP address, and how you use the site, collected through cookies and the tools listed below.
  • Age confirmation: when you confirm you are 18 or over, a cookie remembers your answer.

How we use your data

  • To process, deliver and support your orders, including cash on delivery and card on delivery.
  • To answer your questions and keep you updated about your order by phone, WhatsApp or email.
  • To keep our website secure and prevent fraud and misuse.
  • To understand how visitors use the site so we can improve it.
  • To meet our legal obligations, including age restrictions and record keeping.

We do not sell your personal data.

Cookies, analytics and session recording

We use cookies and similar technology for the shopping cart, your account, the age check, security and site speed. We also use:

  • Google Analytics to measure visits and which pages are used.
  • Microsoft Clarity to see how visitors use our pages, through heatmaps and session recordings. Text you type into forms, such as your address and phone number, is masked and not recorded. Microsoft’s use of data is described in the Microsoft Privacy Statement.
  • Security and caching tools that protect the site from attacks and make pages load faster.

You can block or delete cookies in your browser settings. Some parts of the site, such as the cart and checkout, may not work without them.

Who we share your data with

  • Our delivery staff and courier partners, so they can deliver your order.
  • Payment providers, when you pay by card, payment link or bank transfer.
  • Service providers that run our website, hosting, analytics and messaging, only as needed for those services.
  • Authorities, when the law requires it.

How long we keep your data

We keep order records for as long as we need them for delivery, customer support, accounting and legal requirements. If you have an account, your details are kept until you ask us to delete it. Analytics data is kept for the periods set in those tools.

How we protect your data

The website uses an encrypted HTTPS connection, a security firewall and limited staff access to orders. No online service is completely secure, so please contact us straight away if you think your data has been misused.

Your rights

You can ask us to show you the personal data we hold about you, correct it or delete it, and you can ask us to stop sending you messages. Email info@vapezone.shop or message us on WhatsApp at +971 52 881 2335. We may need to keep some records where the law requires it. We handle personal data in line with UAE law, including the Federal Decree-Law on the Protection of Personal Data.

Age restriction

Our website and products are only for adults aged 18 and over. We do not knowingly collect data from anyone under 18.

Changes to this policy

We may update this policy, for example when we add a new service. The date at the top shows the latest version. See also our Terms and Conditions and Delivery Terms.